Privacy Policy

Last updated: 12/3/2026

Pony Cabs ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website and taxi booking services.

1. Information We Collect

We may collect the following types of information when you book a taxi or use our website:

  • Personal Information: Name, phone number, email address, pickup and drop locations, travel dates and times.
  • Booking Details: Vehicle preference, number of passengers, special requests, and payment-related information.
  • Usage Data: IP address, browser type, device information, pages visited, and how you interact with our website.
  • Cookies: We use cookies and similar technologies to improve your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your taxi bookings
  • Send booking confirmations, driver details, and ride updates via email, SMS, or WhatsApp
  • Communicate with you about your trips and customer support
  • Improve our services, website, and user experience
  • Comply with legal obligations and prevent fraud
  • Send promotional communications (only with your consent)

3. Sharing Your Information

We may share your information with:

  • Verified Partners & Drivers: To fulfil your booking and provide ride services
  • Service Providers: Email, hosting, and analytics providers who assist our operations
  • Legal Authorities: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Booking and payment data are transmitted over secure connections.

5. Data Retention

We retain your booking and contact information for as long as necessary to provide our services, resolve disputes, comply with legal obligations, and enforce our agreements. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent where we rely on it

To exercise these rights, contact us at info@ponycabs.com.

7. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can accept or decline cookies when prompted, or adjust settings in your browser. Declining cookies may affect some website features.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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