Terms of Service

Last updated: 12/3/2026

Welcome to Pony Cabs. By accessing or using our website and taxi booking services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, submitting a booking, or engaging with our services, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Our Services

Pony Cabs operates a platform that connects customers with verified taxi partners for airport transfers, inter-city rides, and outstation trips across Punjab and nearby regions. We facilitate bookings and forward your requests to our partner network. The actual ride is provided by our verified partners and drivers.

3. Booking and Payment

  • You must provide accurate and complete information when making a booking.
  • Fares quoted are estimates; final fare may vary based on route, tolls, and waiting time as per our pricing policy.
  • Payment is typically made to the driver or partner after the ride, unless otherwise agreed. We do not process payments directly on the website unless explicitly stated.
  • You are responsible for any additional charges (tolls, parking, extra waiting) as communicated at the time of booking or ride.

4. Cancellation and Refunds

Cancellation and refund terms are set out in our Cancellation Policy. By booking, you agree to those terms.

5. User Conduct

You agree to:

  • Use our services only for lawful purposes
  • Provide correct contact and travel details
  • Treat drivers and partner staff with respect
  • Not misuse the platform for fraud, spam, or harassment
  • Comply with applicable laws while using our services

6. Limitation of Liability

To the fullest extent permitted by law, Pony Cabs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our liability for any claim related to a booking or ride shall not exceed the fare paid for that ride. We are not liable for the acts, delays, or conduct of third-party partners and drivers, though we work with verified partners to maintain service quality.

7. Intellectual Property

All content on this website, including text, logos, graphics, and design, is the property of Pony Cabs or its licensors. You may not copy, modify, or use our content for commercial purposes without our written permission.

8. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Punjab, India.

10. Contact

For questions about these Terms of Service:

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Call +91 89686 12709